[Hiring] Support Engineer, SAP FICO @Rimini Street

Role Description

The role of the Support Engineer, SAP FICO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO), Treasury and Risk Management (TRM), and Financial Supply Chain Management (FSCM).

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based functional support & training for multiple SAP FI/CO modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, requiring flexible hours, including evenings, weekends and holidays.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Qualifications

• 5+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO).
• International experience will be desirable with country specific FICO knowledge in other regions.
• 5+ years direct support of application end-users in a corporate environment.
• A track record of successful roles in several SAP implementation or upgrade projects.
• Deep working knowledge and understanding of supporting business processes.
• Demonstrable history solving complex problems across multiple modules, ideally in a support environment.

Requirements

• Knowledge related to Brazilian localization tax and regulatory requirements, e.g., Sped, ICMS/IPI, NFe - Electronic Nota Fiscal, Technical Notes, etc.
• Localization architecture, implementation, and key functionality.
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Superb technical troubleshooting skills, ability to debug code and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables, and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Analytical, logical problem resolution skills.
• Fluency in both English & Portuguese is required.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.

Preferred Qualifications

• At least 5 years “hands on” implementation experience in Brazil with at least two full life cycle implementations.
• Extensive knowledge of multiple SAP modules across releases (4.x & ECC).
• SAP certification(s) preferred.
• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localization and global implementations would be an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Language

• Fluency in both English & Portuguese is required.

Location

• Brazil, remote.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

• Our work is challenging and meaningful.
• We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
• Company: We dream big and innovate boldly.
• Colleagues: We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients: We relentlessly pursue solutions that help clients achieve their goals.
• Community: We believe in leaving the world a better place than we found it.