[Hiring] Support Engineer @Automat-it

Role Description

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location - Remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities

• Respond to incidents according to playbooks
• Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions
• Contribute to infrastructure automation and internal Support tools development

Qualifications

• At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
• Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
• Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage
• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

Requirements

• At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
• Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
• Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices
• IaaC: CloudFormation, Terraform knowledge - advantage
• CI/CD: Jenkins, ArgoCD - advantage
• Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage

Benefits

• Competitive salary
• Remote work flexibility
• Opportunities for professional growth and development
• Supportive team environment