[Hiring] Support Engineer @Smarsh

Role Description

We are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.

This role includes dual responsibility across two environments:

• Supporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.
• Supporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.

This position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.

Qualifications

• 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
• Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
• Hands-on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).
• Solid scripting/coding ability (Python, Bash, PowerShell, or similar).
• Excellent communication skills; able to articulate complex problems clearly.
• Ability to work across secure and cloud environments, including adapting workflows for federal enclave constraints.

Requirements

• Experience working in or supporting federal enclave / restricted-access environments.
• Experience supporting a FedRAMP certified product in production.
• Experience with CI/CD pipelines and build/test automation.
• Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).
• Background in incident management, postmortems, or SRE best practices.
• Understanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).

Benefits

• $140,000 - $155,000 a year.
• The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
• Any applicable bonus programs will be discussed during the recruiting process.
• The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
• Local cost of living assessments are done for each new hire at the time of offer.

Company Description

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.