[Hiring] Support Analyst - Level 3 @Oversight Systems Inc
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Support Analyst - Level 3 @Oversight Systems Inc
All Others
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 5d ago

[Hiring] Support Analyst - Level 3 @Oversight Systems Inc

5d ago - Oversight Systems Inc is hiring a remote Support Analyst - Level 3. ๐Ÿ’ธ Salary: unspecified ๐Ÿ“Location: USA

Role Description

The Support Analyst Level 3 provides superior technical assistance and support for Oversightโ€™s products and services. Key responsibilities include:

  • Acting as a counselor, guide, and product master to address customer concerns and guide configuration changes.
  • Serving as the escalation point for data processing and analytics issues.
  • Acting as the technical liaison between customers, Engineering, and Data Analytics.
  • Mentoring Support Analysts (Level 1 and Level 2).
  • Providing technical feedback on team-designed solutions.
  • Maintaining customer satisfaction by resolving problems within SLA requirements.
  • Working weekends as part of a shift assignment or on-call rotation.
  • Identifying, diagnosing, and troubleshooting complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications.
  • Resolving data processing interruptions preventing end-user access.
  • Communicating effectively and maintaining positive relationships with all customers.
  • Collaborating with cross-functional teams for seamless system integration.
  • Ensuring prompt action on tickets by documenting and identifying automation opportunities.
  • Continuously improving processes, techniques, tools, and customer outcomes.
  • Staying updated on changes to company products, tools, and processes.
  • Willingness to work flexible shifts as needed to support team coverage and business continuity.

Qualifications

  • 5 โ€“ 8 years of hands-on SQL Operations experience.
  • 3 โ€“ 5 years of hands-on Unix Operations experience.
  • 3 โ€“ 5 years of hands-on Application-Level Support.
  • Bachelorโ€™s degree in Computer Science or related field preferred.
  • Experience working with data automation tools.
  • Experience with popular T&E or financial systems is a plus.
  • Good interpersonal and presentation skills.
  • Experience with cloud technologies such as AWS, Databricks, and Postgres SQL is a strong plus.
  • Experience with Git Bash and Bit Bucket preferred as well.

Requirements

  • Strong written and verbal communication, interpersonal, and troubleshooting skills.
  • Self-starter able to work in a multi-tasked, fast-paced environment.
  • Ability to work effectively in a team environment as well as independently.
  • Organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches.
  • Flexible to work weekend support shifts on a rotational basis.
  • Fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements.
  • Experience with SQL and stored procedures.
  • Basic knowledge of Advanced SQL functionality including (but not limited to) indexes, table joins, subqueries, unions, analytic functions, etc.

Benefits

  • This position is 100% Remote, with periodic travel to Atlanta, GA for company events as necessary.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs   >   All Others
Support Analyst - Level 3 @Oversight Systems Inc
All Others
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 5d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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