[Hiring] Supply Specialist @CharterUP

Role Description

CharterUP is seeking a proactive and organized Supply Specialist to take ownership of trip assignment and vendor management within a specified geographical region. This role is critical in ensuring efficient trip management, maintaining vendor relationships, supporting cross-functional projects, and driving continuous improvement in operational processes. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and excels in both independent work and team collaboration.

What You’ll Do

• Operational Oversight:
  • Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.
  • Respond immediately to failures in service delivery, identifying and executing alternate solutions.
  • Assign trips to operators within margin parameters while tracking availability to ensure optimal resource use.
  • Monitor and action cases in ticketing system to address exceptions such as service delivery failures and pricing negotiations.
  • Maintain and report on supply and demand trends across the region, including provider availability and pricing.
• Vendor Relations:
  • Build and maintain strong, positive relationships with vendors and key stakeholders.
  • Resolve vendor issues and respond to inquiries via phone, email, and ticketing system in a timely and effective manner.
• Market Analysis:
  • Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.
  • Stay informed on industry and regional trends to inform operational strategy and identify areas for growth or improvement.
  • Contribute to cross-functional initiatives and special projects as assigned.
• Problem Solving & Communication:
  • Quickly address and resolve transportation-related issues, including trip delays, vehicle problems, or customer complaints.
  • Collaborate with internal teams and external partners through various communication platforms such as Slack, email, phone, and ticketing system.

Qualifications

• 2+ years of experience in operations, logistics, or vendor management preferred.
• Excellent organizational and time-management skills.
• Strong mathematical skills with the ability to calculate margins, analyze pricing data, and make cost-effective decisions.
• Experience negotiating pricing and terms with vendors to optimize profitability.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal and communication skills.
• Proficiency in tools such as Slack, Sprinklr, and Excel (or similar).

Requirements

• Flexible to work nights and weekends. Training schedule will vary.

Benefits

• Flexible Work Model: Remote-first company with select roles requiring in-office presence based on team and business needs.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
• Time Off to Recharge: Paid time off including 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support including a 401(k) plan.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse.

Recruiting Process

• Step 1: Video call with Talent Acquisition
• Step 2: Video call interview with Hiring Manager
• Step 3: Final video call interview with team
• Step 4: Offer & background check

Hourly Rate

$31.25 USD

Company Description

CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations.