[Hiring] Supplier Operations Specialist @Zayo Group

Role Description

Our Supplier Operations Specialist is responsible for independently managing operational activities that support the supplier lifecycle, with primary responsibility for supplier onboarding, supplier master data management, and supplier enablement. This role ensures suppliers are established accurately, efficiently, and in compliance with company policies while delivering a positive supplier experience.

Our Specialist serves as a key operational partner to Procurement, Finance, Accounts Payable, Legal, Compliance, Information Security, and business stakeholders to facilitate timely supplier setup and maintain supplier data integrity across enterprise systems.

Working with limited supervision, this position exercises sound judgment to resolve complex supplier onboarding issues, identify operational efficiencies, and support continuous improvement initiatives that enhance Procurement Operations.

Remote US - Position requires working 8am-4pm EST. Preference given to candidates working in EST and CST time zones.

Responsibilities

• Manage the end-to-end supplier onboarding process from supplier request through activation.
• Collect, review, and maintain supplier information including tax documentation, banking information, insurance certificates, and required compliance documentation.
• Maintain accurate supplier master data across ERP and procurement systems while ensuring compliance with data governance standards.
• Coordinate supplier onboarding activities with Procurement, Accounts Payable, Finance, Legal, Compliance, Information Security, and internal business partners.
• Serve as the primary operational contact for suppliers throughout the onboarding and activation process.
• Monitor supplier onboarding activities to ensure established service level agreements (SLAs) are achieved.
• Research and resolve moderately complex supplier onboarding issues, documentation discrepancies, and supplier data exceptions.
• Support supplier due diligence, third-party risk reviews, and compliance requirements.
• Perform routine audits of supplier records to ensure data quality and compliance with company policies.
• Analyze supplier onboarding metrics and operational trends to identify opportunities for process improvement.
• Prepare supplier diversity spend reports using external reporting tools to support customer reporting requirements and provide timely, accurate data to internal business partners.
• Participate in implementation and testing of supplier onboarding tools, workflows, and system enhancements.
• Develop and maintain standard operating procedures and operational documentation.
• Partner with Procurement leadership to improve supplier operational processes and enhance the supplier experience.
• Support Procurement Operations initiatives and special projects as assigned.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field preferred; equivalent experience considered.
• Minimum of three to five (3–5) years of experience in Procurement Operations, Supplier Operations, Supplier Onboarding, Accounts Payable, Vendor Management, or related operational functions.
• Experience working with ERP or procurement systems such as SAP, Oracle, Coupa, Ariba, Workday, or similar platforms.
• Strong understanding of supplier onboarding, supplier master data management, procurement operations, and supplier lifecycle processes.
• Demonstrated ability to work independently while managing multiple priorities in a fast-paced operational environment.
• Strong analytical, organizational, and problem-solving skills.
• Advanced Microsoft Excel skills with proficiency in Microsoft Office applications.
• Experience supporting process improvement initiatives and operational excellence programs preferred.
• Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Interpersonal Skills

• Excellent customer service orientation with a focus on delivering a positive supplier experience.
• Strong communication and relationship-building skills across internal and external stakeholders.
• Ability to collaborate effectively across Procurement, Finance, Legal, Compliance, and business organizations.
• Strong organizational and prioritization skills.
• Exercises sound judgment when resolving operational issues and handling confidential supplier information.

Required Competencies

• Supplier Operations
• Supplier Onboarding
• Supplier Master Data Management
• Procurement Operations
• Supplier Compliance
• Cross-functional Collaboration
• Data Governance
• Continuous Improvement
• Operational Excellence
• Critical Thinking & Problem Solving
• Customer Focus
• Advanced Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications
• Travel as needed

Salary and Benefits

• Estimated base salary range: $53,300 - $82,000 USD/annually.
• The base pay range shown is a guideline and reasonable estimate for this role.
• This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave