[Hiring] Supervisory Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Supervisory Program Analyst, Data and Information, located in the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Provides guidance and expertise in the development, maintenance, and reporting of information collected through customized systems built on the Microsoft PowerApps platform.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Must have expert knowledge of Microsoft SQL Server to properly maintain existing database elements.
• Analyzes extremely complex problems and evaluates situations.
• Responsible for ensuring that improved versions of existing custom PowerApps Information Systems are prioritized, delegated, and overseen in all phases of development.
• Expert knowledge of content management software and associated applications.
• Must have knowledge of computer literacy requirements including Microsoft SQL Server, Outlook, Word processing, Excel, database management, SharePoint, PowerPlatform (PowerApps, PowerAutomate, PowerBI) and presentation programs.
• Able to design and maintain data input and retrieval user interfaces and automation workflows using available apps and tools (e.g., PowerApps, PowerAutomate, PowerBI, SQL, Dataverse, Microsoft Forms, SharePoint).
• Expert in building custom PowerApps systems for program information using a variety of data storage locations, including SharePoint, Structured Query Language (SQL), and Dataverse/Dynamics 365.
• Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate employees.
• Provides technical, administrative, and educational support in collaboration with other stakeholders across the organization.
• Collaborates with managers and leadership to ensure that improvements spread to other work units and that these improvements are sustained over time.
• SME regarding applications and their integrations into coordinate care continuum.
• Ability to create and maintain computerized databases, information tracking systems, web applications, and electronic forms.
• Performs other duties as assigned.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position, you must have served 52 weeks at the GS-12.
• Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position. The Selective Placement Factor for this position is experience developing Applications using PowerApps and Microsoft Dataverse.

Requirements

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.
• Examples of specialized experience include:
• Designing and maintaining data input and retrieval interfaces, as well as automation workflows using PowerApps, Power Automate, Power BI, Structured Query Language (SQL), Dataverse/Dynamics 365.
• Building PowerApps solutions, integrating multiple data storage solutions including SQL, and Dataverse/Dynamics 365, to support program information management.
• Optimizing and enhancing PowerApps Information Systems, staying current with emerging technologies and best practices, while prioritizing, delegating, and overseeing all phases of system improvements.
• Providing guidance in the development, maintenance, and reporting of customized systems built on the Microsoft PowerApps platform.

Benefits

• Remote position: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy.
• Travel required for issuance of equipment and technical support.