[Hiring] Supervisor Workers Comp Claims @CopperPoint Insurance Companies

Role Description

CopperPoint has an exciting opportunity for a Supervisor Workers Comp Claims. In this role, you will lead a dynamic team of workers’ compensation professionals, driving strong performance, high-quality claims management, and a culture of accountability and service excellence. You’ll oversee adjusters at multiple levels along with administrative staff, while collaborating with a regional team in the Pacific Northwest to deliver consistent, customer-focused results.

• Ensures high level claims handling to comply with all regulatory guidelines, timeliness and results.
• Regularly communicates throughout the department and ensures alignment of goals and quality assurance, mission, key initiatives and performance.
• Hires, develops, coaches, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Partners with other claim leaders to ensure equitable workload support and balance.
• Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
• Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews – provides kudos and coaching as needed based on results.
• Ensures compliance with best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.

Qualifications

• BS/BA college degree preferred, especially in business administration, finance or marketing.
• 8+ years of Workers Compensation claims adjusting experience with increasing responsibility and prior supervisory experience.
• 3+ years claims leadership experience with a proven track record for success and making an impact.
• In-depth knowledge of Alaska workers’ compensation laws and regulations; expertise with Idaho workers’ compensation claims, as well as USL&H & WARP claims.
• Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations.
• Ability to analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
• Previous successful work experience in providing leadership to and development of professional employees.
• Ability to manage organizational change and involve others to accept new ideas or innovative approaches.
• Ability to interact collaboratively and work effectively with a multi-functional team.
• Prior successful customer service orientation; effective problem-solving skills to anticipate customer needs.

Requirements

• Ability to analyze complex administrative problems, evaluating alternatives, and make creative recommendations.
• Represent the team and Division effectively in meetings, including making presentations.
• Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Attracts and leverages top talent to create an innovative, high-performance environment.
• Analyzes complex business problems and assesses decision impacts to determine appropriate solutions.
• Identifies and embraces opportunities to deliver competitive products and customer service.
• Executes effectively with clearly defined vision and measures of success.

Benefits

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• Some benefits are provided at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, totaling 22 days a year, plus 10 paid holidays throughout the calendar year.
• Salary Range: $105,000.00 - $135,000.00 annually; compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.