[Hiring] Supervisor, Technical Support @Peraton

Role Description

The Wireline & Government Emergency Telecommunications Service (GETS)/Wireless Priority Service (WPS) Program Lead serves as the primary subject matter expert for all Department of Energy (DOE) wireline telecommunications services and the DOE GETS, WPS, and Telecommunications Service Priority (TSP) programs. This position supports approximately 150 DOE Headquarters, national laboratories, and field site customer organizations across the enterprise, delivering voice, data, and conferencing services. The engineer operates under the direction of the Federal Lead and works in close coordination with the CO/COR/MA/IM-13 team to manage the full lifecycle of wireline and GETS/WPS service orders. The ideal candidate brings 20+ years of federal telecommunications engineering experience, including deep expertise in GSA contract vehicles (Networx, EIS, DAR), LEC/CLEC coordination, TDM-to-IP migration, and Starlink satellite service integration.

Qualifications

• Minimum of 6 years with High School Diploma.
• Must be a US Citizen.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.
• Demonstrated knowledge of wireline voice and data services, including carrier management, circuit ordering, and data service management.
• Working knowledge of the DHS GETS and WPS programs, including device ordering, enrollment management, and compliance requirements.
• Proficiency with inventory and ordering systems.
• Demonstrated ability to work effectively with federal leads in a fast-paced, multi-stakeholder environment.

Requirements

• Experience managing large-scale phone number blocks (HQ-level or enterprise-level).
• Familiarity with conferencing services and emerging technologies such as Starlink.
• Experience supporting DOE or other federal agency telecom programs at scale (1M+ services).
• Knowledge of MACD processes and telecom inventory database management.

Benefits

• Salary Range: $66,000 - $106,000.
• Salary is determined by various factors, including the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations.
• Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Company Description

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers.