[Hiring] Supervisor - Referral Management & Analytics @Elevate Patient Financial Solutions

Role Description

The purpose of this position is to manage employees and operations in the assigned region or department. With the support of leadership, the Supervisor should act to supervise employees and manage their workflow by defining and reinforcing company standards and regionally or departmentally unique work systems, to best serve the client hospital and the patient.

• Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures.
• Manage employee performance and provide feedback.
• Ensure staff is obtaining adequate information; provide opportunity for associated training for staff.
• Responsible for running reports and maintaining data integrity.
• Monitor billing procedures and documentation and provide updates with regulatory compliance; conduct periodic audits; and maintain files.
• Develop relationships with clients and county, state, and government agencies.
• Manage employee time and attendance.
• Other duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of 2 years of experience managing or supervising employees preferred.
• 2+ years in patient scheduling, registration, or healthcare billing.
• Familiarization and knowledge of applicable service line programs, processes, and procedures.
• High volume call center experience is preferred.
• Excellent people skills.
• Strong computer knowledge especially Excel. Familiarity with Epic preferred.
• Familiarity with HCA/Parallon IT systems is preferred.
• Strong analytical, problem-solving, and decision-making skills.
• High level of organization, attention to detail, and time management.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong stress management and adaptability skills.
• Goal-driven with a strong action and results orientation.
• Demonstrates initiative, persistence, and a strong work ethic.
• Team-oriented with the ability to collaborate effectively.
• High standards of honesty, integrity, and professionalism.
• Remote and hybrid positions require internet connectivity that meet the Company’s upload and download requirements.

Benefits

• Medical, Dental & Vision Insurance.
• 401K (100% match for the first 3% & 50% match for the next 2%).
• 15 days of PTO.
• 7 paid Holidays.
• 2 Floating holidays.
• 1 Elevate Day (floating holiday).
• Pet Insurance.
• Employee referral bonus program.
• Teamwork: We believe in teamwork and having fun together.
• Career Growth: Gain great experience to promote to higher roles.