[Hiring] Supervisor, Network Operations Center @DYOPATH

Role Description

At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.

This isn't a role where you'll spend all day reviewing tickets and approving schedules. You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.

Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.

Qualifications

• 5+ years of NOC, infrastructure operations, or related IT experience
• Experience serving in a lead, supervisory, or management capacity
• Experience managing incidents and escalations
• Strong understanding of networking, systems, and service operations
• Ability to communicate effectively with technical and non-technical audiences
• Preferred: Experience in an MSP or multi-client environment
• Preferred: ITIL knowledge or certification
• Preferred: Industry certifications such as CCNA / CCNP, Network+, ITIL Foundation, Azure Network Engineer, AWS Networking Certifications

Requirements

• Lead and develop your team
• Coach, mentor, and support NOC engineers
• Conduct regular one-on-one meetings and performance discussions
• Assist in onboarding and developing technical talent
• Foster a culture focused on teamwork, accountability, and growth
• Drive operational excellence
• Oversee day-to-day NOC operations
• Ensure service level agreements (SLAs) are met
• Manage workload distribution and team coverage
• Monitor performance metrics and identify opportunities for improvement
• Lead through critical events
• Act as a primary escalation point for complex issues
• Coordinate technical resources during major incidents
• Provide clear communication to clients and leadership
• Lead post-incident reviews and continuous improvement efforts
• Improve and build
• Enhance runbooks, processes, and documentation
• Identify opportunities for automation and efficiency
• Partner with leadership to strengthen operational maturity
• Help shape the future direction of the NOC

Benefits

• Opportunities to grow your leadership career
• Exposure to diverse technologies and client environments
• A collaborative team that supports learning and development
• High visibility with technical and business leadership
• The opportunity to make a measurable impact every day