[Hiring] Supervisor - Direct Loan Processing @Golden 1 Talent Acquisition Team

Role Description

You are a consumer lending operations leader with a proven ability to build high-performing teams, strengthen business relationships, and drive operational excellence. You bring deep expertise in consumer lending, credit risk management, compliance, and fraud prevention, combined with a collaborative leadership style that motivates teams to achieve strategic goals. Known for strong critical thinking, sound decision-making, and a commitment to exceptional member service, you focus on developing talent, improving processes, and fostering partnerships that support organizational growth while maintaining a strong credit culture and risk management framework.

• Perform quality control and risk assessments as required to maintain operational and credit risk management controls.
• Administer, process, and maintain staff payroll, scheduling, personnel reports and performance appraisals, management analysis and summary reports.
• Ensure superior service to all credit union staff, external business partners, and members of Golden 1 Credit Union by continually reinforcing the importance of exceeding member expectations.
• Establish processes to effectively monitor the service provided to members and business partners and implement improvements as necessary.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Ensure effective cross collaboration and teamwork with all internal departments and external groups.
• Maintain strong working knowledge of employee roles and responsibilities in order to serve as an effective leader, role model, and coach.
• Proactively develop and nurture business relationships that are mutually beneficial.
• Direct and/or counsel department staff in conjunction with their job duties and knowledge of Credit Union policies and procedures.
• Measure and assess performance and service, as well as staff performance relative to adherence with the Credit Union’s stated credit culture.
• Recommend and develop enhancements to business models to meet strategic goals.
• Train department staff on effective fraud detection and prevention techniques to ensure financial stability in our consumer loan portfolio.
• Responsible for receiving and initiating escalated phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decisions.
• Effectively address and resolve all complaints or issues raised by members, internal staff, and business partners.
• Gather information, perform analysis, and prepare reports as directed by management.
• Oversee training of lending personnel regarding lending policies, process, or procedures, and administering lending promotional campaigns.
• Make recommendations and assist with updating product, policy and procedure materials pertaining to consumer lending.
• Assist in the preparation of training and/or lending presentations.
• Oversee upgrade validations pertaining to lending systems.
• Understand the use of the automated loan origination system and recommend efficiency improvements.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• 7+ years in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions required.

Benefits

• Market-competitive and internally equitable total rewards compensation package.
• Programs designed to attract, motivate, and retain employees.
• Comprehensive compensation package.
• Well-being and work-life balance.
• Career development and growth.
• Rewards and recognition.
• Commitment to Diversity, Equity and Inclusion.