[Hiring] Supervisor - Centralized Scheduling @Overlake Medical Center & Clinics

Role Description

Overlake Medical Center & Clinics is seeking a highly engaged Supervisor with Call Center experience who thrives under pressure with the ability to prioritize daily tasks and working knowledge of performance metrics.

• The Centralized Scheduling Supervisor provides front-line leadership and operational oversight for a centralized call center scheduling team.
• This role is accountable for staff performance, coaching, and scheduling accuracy while ensuring efficient workflows and achievement of performance targets that support timely patient access to services.
• The supervisor fosters a culture of engagement, belonging, and continuous improvement to deliver a seamless patient and employee experience.
• This leader is a champion of change and builds collaborative partnerships with medical practice teams and internal/external support partners contributing to the success of the team and patient experience at Overlake.
• Work situations require flexibility, strong leadership, organization, prioritization, good judgment, and independent decision-making and discretion to sensitive situations.
• Major decisions are subject to the review and approval of the Centralized Scheduling Manager.
• External contacts include patients, physician offices, and insurance companies.
• Internal contacts consist of all staff and management throughout Overlake Hospital facilities.

Qualifications

• Associates degree is required. Equivalent related experience may be considered in lieu of degree.
• Minimum of one (1) year experience and demonstrated skills in a leadership or supervisory role required.
• Two (2) years of experience in scheduling operations/functions or call center experience preferred.
• Skilled in working with a highly computerized environment utilizing complex workflows required.
• Epic/Radiant experience is preferred.
• Knowledge of imaging modalities preferred.
• Working knowledge of Microsoft products preferred.
• Strong organization, verbal and written communication skills required.
• Fast-paced work environment requires the ability to conduct several projects simultaneously and maintain stability in the department.

Benefits

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.