[Hiring] Success Insights Manager @Okta

Role Description

The Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of Okta and drive product adoption among our largest customers.

• Drive adoption and retention as well as the future growth of our Digital customer base while saving time for customer-facing teams.
• Monitor and optimize your programs along the way.
• Partner with many cross-functional groups within Okta, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors.
• Obtain in-depth knowledge of Okta products and understand our customers and why they stay with Okta.
• Influence how we engage our customers in a human, meaningful, and value-driven manner.

Job Duties and Responsibilities

• AI-Driven Automated & Insights Deck Creation:
  • Automate the creation of presentation decks and other insights via a deck automation tool.
  • Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows.
• Customer-Centric Approach:
  • Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
  • Translate customer and product insights into effective and persuasive deck content.
• Scalability and Product Alignment:
  • Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
  • Regularly update and refine decks based on product usage data.
• Data-Informed Decision Making:
  • Leverage AI techniques to analyze product usage data and program performance.
  • Develop methodologies to quantify and represent the business impact related to retention and adoption goals.
• Collaboration and Feedback:
  • Work closely with cross-functional teams to gather insights and feedback for continuous improvement.
  • Actively participate in collaborative sessions to align deck content with overarching business goals.

Qualifications

• Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.
• Experience in building enterprise SaaS adoption programs is desired.
• 5+ years of related experience.
• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred.
• Adaptability, flexibility in the face of changing business requirements and conditions.
• Knowledge in identity, security, access management, workflow, and/or developer-facing products.

Requirements

• AI/Automation Mindset: Proven ability to use data to build insight.
• Expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation.
• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content.
• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc.
• Bonus points if you have experience with Matik or related deck-automation tools.
• Knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email.
• Ability to leverage an effective track record of success to positively influence program execution across teams.
• Effective communication and team collaboration skills.
• Excellent communication skills (presentation, verbal and written).

Benefits

• Annual base salary range between $116,000 — $174,000 USD.
• Equity (where applicable), bonus, and benefits including health, dental, and vision insurance.
• 401(k), flexible spending account, and paid leave (including PTO and parental leave).