[Hiring] Subrogation Claims Trainee @Gallagher

Role Description

The Emerging Talent INVEST Program – Guidance Pathway is an essential entry-level opportunity, specifically designed for individuals with some college, an associate degree, or 2+ years of work experience who are eager to launch a career in liability.

This 3-month pathway focuses on training individuals to evaluate and resolve third-party auto claims involving damage to vehicles and other property, with an emphasis on clear communication, accuracy, and customer service.

Key Responsibilities

• Foundational Learning:
  • Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation.
• Practice in the “Sandbox”:
  • Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting.
• Shadow Seasoned Examiners:
  • Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action.
• Complete Core Milestones:
  • Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication.
• Grow Through Collaboration:
  • Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support your professional development.
• Begin Claims Handling:
  • Start processing a small number of automobile liability property damage claims—around Week 3 of the program. Caseload will gradually increase in volume as you build skill and confidence.
• Investigation and Liability Evaluation:
  • Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy.
• Customer Communication:
  • Provide professional, courteous, and timely updates to claimants, clients, and service providers. Begin practicing effective communication that supports trust and transparency.
• Vendor Coordination:
  • Coordinate with repair shops, rental providers, and appraisers to ensure timely resolution of automobile property damage claims.
• Coverage Review Documentation and Systems Use:
  • Maintain organized and compliant claim files, accurately documenting all interactions and decisions in the claims management system.
• Compliance and Best Practices:
  • Follow company protocols, policy guidelines, and claim best practices while applying what you’ve learned from training and coaching to real claim scenarios.
• Subrogation Identification:
  • Learn to recognize potential subrogation opportunities and properly route files to the appropriate team for further handling.

Qualifications

• High school diploma or GED equivalent is required.
• Some college, an associate’s degree, or 2+ years relevant work experience preferred.

Requirements

• Positive, customer-focused mindset with a willingness to learn.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a collaborative team.
• Commitment to personal growth and development within the claims profession.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.