[Hiring] Subject Matter Expert (SME)-Operations @Sagility
Subject Matter Expert (SME)-Operations @Sagility
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay

[Hiring] Subject Matter Expert (SME)-Operations @Sagility

YDay - Sagility is hiring a remote Subject Matter Expert (SME)-Operations. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role.

Duties and Responsibilities

  • Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel
  • Update daily attendance tracker
  • Monitor learner's login to Genesys/Pulse-Not Ready codes
  • Participate and observe in Simulated Practices and fishbowls
  • Observe and document agent/learner behavior
  • Submit daily Recap to Vendor/UHC support
  • Assist/troubleshoot learners with system issues
  • Proactively identifying and assisting as needed

Qualifications

  • Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom.
  • Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom.
  • Trainers

Requirements

  • High School Diploma or equivalent
  • Active resident Health Insurance Producer License
  • Previous experience as a licensed sales agent handling inbound or outbound sales calls
  • Must obtain and maintain non-resident licenses as needed: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA
  • Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
  • Required to attend all initial and refresher training sessions assigned to sales agents
  • Experience coaching or mentoring others in a sales environment is a plus

Location

Work@Home USA, United States of America

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Subject Matter Expert (SME)-Operations @Sagility
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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