[Hiring] Subject Matter Expert (SME) @Fetcherr

Role Description

We are looking for a Subject Matter Expert (SME) to support the development of an AI-driven pricing solution tailored to ferry operations. The ideal candidate brings hands-on experience in ferry revenue management, route and sailing pricing, mixed passenger/vehicle/freight inventory optimization, or demand forecasting within a large-scale ferry operator. This role serves as a strategic advisor to our Product, Data Science, Engineering, and Customer teams, helping shape our ferry solution, validate business assumptions, and guide product and data strategy.

Responsibilities

• Industry Leadership
  • Serve as Fetcherr's primary authority on ferry revenue management, pricing, demand forecasting, and commercial operations, advising Product, Engineering, Data Science, Solutions, and Commercial teams.
  • Provide expertise on ferry pricing dynamics, including:
    • Route, sailing, and one-way vs. return pricing
    • Accommodation category management (cabins, reclining seats, deck, pet cabins)
    • Vehicle pricing across cars, motorhomes, motorcycles, and trailers
    • Ro-ro freight pricing — accompanied vs. unaccompanied units, contracted vs. spot rates
    • Promotions, early booking, last-minute and walk-up pricing
    • Group bookings, tour operator allotments, and coach traffic
    • Resident fares, public service obligation (PSO) and territorial continuity routes, and other regulated fare regimes
  • Guide revenue management strategies balancing passenger load, vehicle deck and lane-meter yield, accommodation occupancy, and profitability across seasonal fleet deployments.
  • Advise on ancillary revenue optimization — accommodation upgrades, priority boarding, onboard dining, lounges, Wi-Fi, pet accommodation, and flexible-fare products — and on dynamic pricing across the short booking curve and high walk-up share characteristic of ferry demand.
• Data & Product Development
  • Own the definition of ferry operational data requirements: reservations, passenger and vehicle manifests, accommodation and deck inventory, lane-meter utilization, route and sailing performance, cancellations and no-shows, onboard purchases, freight contracts, pricing, and promotional campaigns.
  • Lead discovery workshops and data mapping sessions, and translate ferry business processes into product requirements and AI modeling logic.
  • Define business rules, operational constraints, and regulatory fare obligations, and ensure they are correctly represented in the pricing engine.
  • Review and validate model assumptions and pricing outputs against real-world ferry scenarios.
  • Support development of scalable data ingestion and modeling processes.
• Customer & Commercial Engagement
  • Act as a trusted advisor during customer workshops, onboarding sessions, executive meetings, and business reviews.
  • Support customer implementations by ensuring proper understanding of ferry operational workflows and data.
  • Assist Sales, Customer Success, and Product teams during commercial opportunities.
  • Share knowledge on route-level benchmarks, competitive pricing behavior, distribution channels (direct, OTAs and ferry aggregators, travel agencies, tour operators, freight forwarders), and partner relationships.
• Internal Collaboration
  • Work closely with Product, Engineering, Data Science, Solutions Architecture, Customer Success, and Program Management teams.
  • Deliver internal knowledge sharing and documentation on ferry operations, pricing, and revenue management best practices.
  • Monitor ferry market trends and sector-specific developments, providing strategic recommendations for future product development.

Qualifications

• Proven experience in ferry revenue management, pricing optimization, demand forecasting, or commercial strategy, ideally within a major ferry operator (e.g., Grimaldi, GNV, Moby, Corsica/Sardinia Ferries, Baleària, Attica Group, DFDS, Stena Line, Brittany Ferries, Tallink).
• Strong understanding of ferry inventory management across multiple simultaneous capacity constraints — berths, seats, deck space, and lane meters — as well as route planning and sailing optimization.
• Experience with ferry reservation, inventory, and revenue management systems (commercial or in-house).
• Familiarity with mixed passenger and ro-ro freight commercial models, including contractual freight pricing.
• Ability to bridge deep ferry industry knowledge with Product, Data Science, and Engineering teams.
• Experience working in fast-paced, product-driven or technology-forward organizations.
• Knowledge of ferry KPIs such as revenue and yield per sailing, revenue per lane meter, passenger and vehicle load factors, accommodation occupancy, and ancillary revenue per passenger.
• Fluent English - A must, Fluent Italian - an advantage.

Requirements

• Work Location: Remote. Periodic domestic and international travel may be required to ferry operator locations, industry conferences, workshops, and company meetings.