[Hiring] Strategic Implementation Consultant @Palm Venture Studios

Role Description

StartupOS is hiring a Strategic Implementation Consultant to lead customer engagements within a pod focused on venture capital and investor workflows. This role sits at the intersection of:

• strategy
• implementation
• customer success
• operational transformation that leads to massive value for our customers

You will serve as the primary post-sale partner to customers, helping guide onboarding, deployment, workflow design, adoption, and ongoing value realization. The StartupOS platform is intentionally flexible and adaptable to each customer’s operating model. You will help customers translate business problems into practical AI-native workflows while ensuring implementations deliver measurable positive outcomes. This is a highly consultative role ideal for someone who enjoys solving complex operational problems, working closely with senior stakeholders, and helping shape how an emerging category scales.

What You’ll Do

• Lead end-to-end implementation of StartupOS solutions for customers
• Serve as the primary point of contact post-sale
• Guide customers through onboarding, rollout, and adoption
• Manage implementation timelines, deliverables, and program execution
• Translate customer workflows and pain points into tailored AI-enabled solutions
• Deliver measurable value throughout the engagement lifecycle
• Partner closely with sales, product, and technical teams
• Provide structured feedback to influence product roadmap and implementation strategy
• Help develop repeatable implementation frameworks and best practices
• Identify expansion opportunities based on customer outcomes and evolving needs

Qualifications

• 5+ years of experience in consulting, implementation, strategy, operations, or customer transformation roles
• Background from a top-tier consulting firm or similarly rigorous environment (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, etc.)
• Experience working with venture capital firms, family offices, financial services organizations, or executive stakeholders
• Strong program management and client execution capabilities
• Exceptional communication, executive presence, and stakeholder management skills
• Ability to operate effectively in fast-moving, ambiguous environments
• Strong analytical thinking and structured problem-solving ability
• Comfort working across both strategic and operational conversations
• High ownership mindset with strong attention to detail
• Curiosity and enthusiasm around AI-native business models and emerging technologies
• Prior AI experience is not required — adaptability, strategic thinking, and execution capability matter most.

Ideal Background

• Management consulting
• Strategic operations
• Enterprise implementation or transformation work
• Customer success in complex SaaS or platform environments
• Venture ecosystem exposure
• Workflow automation or operational optimization experience

Benefits

• Opportunity to join an early-stage company defining a new category
• Direct ownership of customer outcomes and implementation success
• Meaningful influence on how StartupOS scales its delivery model
• Exposure to cutting-edge AI workflow and operational transformation initiatives
• Close collaboration with leadership and cross-functional teams
• Clear path for growth as StartupOS expands pods and customer segments
• Competitive compensation package including:
• Base salary
• Performance incentives
• Potential equity participation
• Fully remote work environment with flexibility and autonomy