[Hiring] Strategic Fixer @Clipboard

Role Description

We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you.

This isn’t a role where you make a recommendation and hand it off. One week you might be:

• Diagnosing a failing payroll integration
• Coordinating an engineering fix
• Working with a customer’s VP of Operations to get an implementation back on track

The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard!

What you'll do

• Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.
• Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective.
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
• Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.

Qualifications

• 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management.
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.
• Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders.
• A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved.
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause.
• A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.

Benefits

• We are remote-first, giving you the flexibility to work with us from many places.
• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our customers on both sides of the marketplace.

The Interview Process

At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works:

• Application Review
• Case Study
• Case Study Interview
• Hiring Manager Interview(s)
• Culture Interview
• Offer!

Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here .