[Hiring] Staff Technical Account Manager @Dolby Laboratories, Inc.

Role Description

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

The Dolby Cloud Solutions group are leaders in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact. As we grow, we are seeking a Staff Technical Account Manager to be the bridge between our technology and our customers, ensuring they maximize the value of our products.

Qualifications

• 6+ years of experience in technical roles within the video streaming, AdTech, or SaaS industries.
• Deep understanding of end-to-end media delivery workflows, including content encoding, transport protocols, and CDN distribution architectures.
• Proven ability to lead complex technical implementations, manage stakeholder expectations, and hit aggressive go-live dates.
• Ability to utilize dashboards and internal logging tools to identify the "Where" and "Why" of a technical issue.
• Experience using AI tools to summarize technical logs, generate scripts for testing, and automate routine technical documentation.
• Ability to explain technical concepts to business stakeholders while diving into the code with engineers.

Requirements

• Lead the technical implementation and project orchestration for new strategic customer onboarding.
• Collaborate with the CSM to ensure the customer’s long-term business goals are technically feasible.
• Proactively monitor account performance (QoE, latency, error rates) using internal dashboards and AI-driven monitoring agents.
• Serve as the definitive internal advocate for the customer’s engineering needs.
• Proactively analyze upcoming product releases, feature updates, and infrastructure changes.
• Work with our operations team to prepare for high-stakes live events or major product launches.
• Leverage agentic AI tools to automate data collection and health-score monitoring.
• Leverage Agentic AI to automate log analysis and health reporting.

Preferred Qualifications

• Experience with Cloud infrastructure (AWS/GCP/Azure) as it relates to video processing.
• Experience with ad integration workflows, specifically SSAI or SGAI.
• Familiarity with Ad Servers and protocols like VAST, VMAP, and SCTE-35 markers.
• Previous experience in a "Technical Success" or "Solutions Architecture" role within the Media & Entertainment or SaaS space.
• Familiarity with project management tools.

Benefits

• Collegial culture.
• Challenging projects.
• Excellent compensation and benefits.
• Flexible work approach.