[Hiring] Staff Professional Services Consultant @Guesty

Role Description

Specialize in delivering professional services focused on Guesty's Accounting module for strategic Mid-Market, SME, and Enterprise customers while working on the Onboarding team.

• Lead complex accounting onboarding projects.
• Act as the main escalation and best practices contact for all North America (NAM) team members.
• Collaborate with cross-functional teams to resolve complex issues.
• Support team members onboarding both core and accounting workflows.
• Ensure scalable, compliant financial operations while mentoring the broader team.
• Drive initiatives that improve service quality and operational efficiency.
• Deliver expert financial workflow configurations, owner statement setups, reporting customization, and automation advisory to strategic accounts.
• Serve as the main point of contact for all team escalations and best practices related to accounting workflows.
• Act as the accounting onboarding escalation lead, partnering with Product, Engineering, and CX teams to resolve issues quickly and efficiently.
• Build strong executive relationships with customer stakeholders, proactively managing risks and aligning onboarding activities with customer strategic financial goals.
• Manage multiple complex, strategic onboarding projects with precision, ensuring all milestones, deliverables, and timelines are consistently met while proactively mitigating risks.
• Mentor junior PSCs (IC1-IC3) and NAM team members on accounting best practices, escalation management, and customer communications.
• Identify and lead departmentwide/cross-functional initiatives to enhance accounting onboarding processes, standardize workflows, and increase scalability across the Onboarding team.

Qualifications

• Master’s degree in Accounting, Finance, Business Administration, a related field, or a foreign equivalent.
• 2 years post-baccalaureate experience in job offered or any accounting/onboarding/finance/operations related job titles.

Requirements

• At least 2 years of experience in the following:
• SaaS Accounting Onboarding or Financial Operations.
• Accounting principles, reconciliation workflows, and SaaS financial systems.
• Accounting onboarding projects.
• Standardizing workflows and creating scalable processes.
• SaaS tools including Salesforce, Jira, Zendesk, Modjo, Chili Piper, and Mixmax.
• Acting as a liaison/escalation lead for product issues and accounting workflows.
• Adapting technical language for non-technical audiences.
• Telecommuting Available.

Benefits

• Compensation for the role: $97,000-$119,000/year.