[Hiring] Staff Professional Services Consultant @Guesty
Staff Professional Services Consultant @Guesty
All Others
Salary usd 97,000 - 11..
Remote Location
Employment Type full-time
Posted YDay

[Hiring] Staff Professional Services Consultant @Guesty

YDay - Guesty is hiring a remote Staff Professional Services Consultant. πŸ’Έ Salary: usd 97,000 - 119,000 per year πŸ“Location: Northern America

Role Description

Specialize in delivering professional services focused on Guesty's Accounting module for strategic Mid-Market, SME, and Enterprise customers while working on the Onboarding team.

  • Lead complex accounting onboarding projects.
  • Act as the main escalation and best practices contact for all North America (NAM) team members.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Support team members onboarding both core and accounting workflows.
  • Ensure scalable, compliant financial operations while mentoring the broader team.
  • Drive initiatives that improve service quality and operational efficiency.
  • Deliver expert financial workflow configurations, owner statement setups, reporting customization, and automation advisory to strategic accounts.
  • Serve as the main point of contact for all team escalations and best practices related to accounting workflows.
  • Act as the accounting onboarding escalation lead, partnering with Product, Engineering, and CX teams to resolve issues quickly and efficiently.
  • Build strong executive relationships with customer stakeholders, proactively managing risks and aligning onboarding activities with customer strategic financial goals.
  • Manage multiple complex, strategic onboarding projects with precision, ensuring all milestones, deliverables, and timelines are consistently met while proactively mitigating risks.
  • Mentor junior PSCs (IC1-IC3) and NAM team members on accounting best practices, escalation management, and customer communications.
  • Identify and lead departmentwide/cross-functional initiatives to enhance accounting onboarding processes, standardize workflows, and increase scalability across the Onboarding team.

Qualifications

  • Master’s degree in Accounting, Finance, Business Administration, a related field, or a foreign equivalent.
  • 2 years post-baccalaureate experience in job offered or any accounting/onboarding/finance/operations related job titles.

Requirements

  • At least 2 years of experience in the following:
    • SaaS Accounting Onboarding or Financial Operations.
    • Accounting principles, reconciliation workflows, and SaaS financial systems.
    • Accounting onboarding projects.
    • Standardizing workflows and creating scalable processes.
    • SaaS tools including Salesforce, Jira, Zendesk, Modjo, Chili Piper, and Mixmax.
    • Acting as a liaison/escalation lead for product issues and accounting workflows.
    • Adapting technical language for non-technical audiences.
  • Telecommuting Available.

Benefits

  • Compensation for the role: $97,000-$119,000/year.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Northern America
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Staff Professional Services Consultant @Guesty
All Others
Salary usd 97,000 - 11..
Remote Location
Employment Type full-time
Posted YDay
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remote Be aware of the location restriction for this remote position: Northern America
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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