[Hiring] Sr Screening Associate @Cisive

Role Description

We are looking for a highly detail-oriented Screening Associate to handle Employment and Education Verification for a US-based background screening process. The role requires direct interaction with employers and educational institutions, ensuring accurate validation of candidate information while complying with strict SLA, quality, and regulatory standards.

• Conduct employment verification by contacting HRs and authorized representatives via calls/emails
• Perform education verification with universities, institutions, and third-party databases
• Validate critical details such as designation, tenure, rehire eligibility, and qualifications
• Maintain complete and accurate documentation of verification outcomes and audit trails
• Follow US compliance protocols, verification scripts, and escalation frameworks
• Meet defined Turnaround Time (TAT), productivity, and quality benchmarks
• Handle inbound and outbound communication professionally in a US process
• Identify discrepancies and escalate complex cases to senior team members
• Ensure strict confidentiality and data security for sensitive information

Qualifications

• Minimum qualification HSC
• Minimum 2 years of most recent experience in a US BPO/KPO background screening process is mandatory
• Experience in employment and/or education verification is must
• No employment gaps exceeding 3 months
• Comfortable working in night shifts (US timings)

Requirements

• Strong verbal and written communication skills
• Familiarity with US verification processes and compliance standards
• Ability to interact with US-based HRs and institutions
• High attention to detail and analytical ability
• Proficiency in MS Office (Excel, Outlook, Word)
• Experience with screening tools or ATS platforms

Behavioral Competencies

• High level of integrity and confidentiality
• Strong ownership and accountability
• Team-oriented and proactive attitude
• Adaptability in a fast-paced environment

Performance Metrics

• Accuracy and quality scores
• Turnaround Time (TAT) adherence
• Productivity targets
• Compliance with process guidelines

Benefits

• Exposure to US background screening processes
• Career growth opportunities
• Training and development programs
• Professional work environment

Note: Candidates must provide complete documentation for employment and education history, including justification for any gaps.