[Hiring] Sr Patient Account Representative - Collections @Fresenius Medical Care

Role Description

Utilizing applied knowledge, the Sr. Patient Account Representative – Collections provides high-level administrative support to the collections operations within the assigned function(s). The Sr. Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual through ongoing database maintenance. In this capacity, the Sr. Patient Account Rep - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

• Identify and resolve complex claims and discrepancies under limited supervision.
• Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issues.
• Review and resolve outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; process payments accordingly and reconcile all necessary data.
• Perform administrative functions in adherence to company policies and procedures; ensuring timely and complete documentation of activities performed.
• Serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
• Mentor other staff as applicable.
• Escalate issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations.

Qualifications

• High School Diploma required; Associate’s Degree desirable.
• 2 – 4 years’ related experience; or an Associate’s or Bachelor’s degree without experience.
• General computer skills with working knowledge in word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Requirements

• Occasionally lift and/or move up to 50 pounds.

Company Description

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
• Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.