[Hiring] Sr. Order Management Analyst @Amplitude

Role Description

The Order Management team is responsible for turning booked deals into accurate, compliant revenue. As a Senior Order Management Analyst , you’ll operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution. This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.

As a Sr. Order Management Analyst , you will:

• Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact.
• Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths.
• Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors.
• Analyze order data to identify patterns, root causes, and opportunities for process improvement.
• Document and operationalize improvements that increase consistency, scalability, and throughput.

Qualifications

• Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions.
• A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements.
• Sound judgment in fast-moving environments, including comfort making decisions with incomplete information.
• Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers.
• A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements.
• Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience).
• 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment.
• Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred).
• Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact.
• Excellent organizational and prioritization skills—you know how to move fast without breaking things.

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans.
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually.
• Flexible time off, paid holidays, and more.
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more.
• Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support.
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions.
• Employee Stock Purchase Program (ESPP).