[Hiring] Sr. Director, Business Operations @iHerb

Role Description

We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations.

This leader will oversee operational production teams including:

• Content Operations
• Localization & Translation Operations
• Product Onboarding Operations
• Product Content Operations

Key responsibilities include:

• Building a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement.
• Coaching and developing managers and operational leaders.
• Driving organizational alignment and clarity across operational functions.
• Establishing operational performance metrics and service standards across operational teams.

Qualifications

• Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment.
• Proven success driving cross-functional operational transformation and process optimization initiatives.
• Strong experience building scalable workflows, operational governance, and execution frameworks.
• Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies.
• Strong analytical, organizational, and problem-solving skills.
• Experience leading managers and operational teams.
• Excellent executive communication and stakeholder management skills.

Requirements

• Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields.
• Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred.
• Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus.

Benefits

• Medical, dental, vision, and basic life insurance programs.
• 401(k) plan eligibility.
• Time Off and Paid Sick Leave.
• Paid holidays throughout the calendar year.
• Potential for Restricted Stock Units and annual bonuses based on eligibility and performance criteria.