[Hiring] Sr Business Systems Analyst - ServiceNow @Golden 1 Talent Acquisition Team

Role Description

The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required.

Tasks, Duties, Functions

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high-quality analytical system solutions for key stakeholders.
• Proactively identifies software functional gaps and opportunities of improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion.
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• Supports Agile practices and leads the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.

Delivery Focus

• 10% Training and mentoring BSA I
• 70% Project Support
• 20% Department process improvement

Operations Focus

• 10% Training and mentoring BSA I and BSA II
• 20% Tickets and operational support requests
• 70% Manage and support software upgrades

Physical Skills, Abilities, and Exertion Utilized in the Performance of These Tasks

• Advanced oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners.
• Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working.
• Understanding of Agile based development practices.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment.
• Makes sound decisions in the absence of detailed instructions.
• Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues.
• Proven ability to develop, document and maintain operational policies and procedures.

Organizational Contacts & Relationships

• INTERNAL: All Credit Union Staff
• EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions.

Qualifications

• Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience.
• Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience.
• Equivalent work experience may be considered in lieu of a 4-year degree.
• Agile certifications preferred.

Experience

• Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement.
• Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.

Knowledge / Skills

• Knowledge of commonly used financial industry concepts, practices, and guidelines.
• Knowledge of existing Credit Union products, services, and overall operational guidelines.
• Excellent oral communication, presentation, and technical writing skills.
• Strong research, technical analysis, planning and organizational skills.
• Ability to use logical reasoning when interpreting facts.
• Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly.
• Ability to analyze and document technical business processes.
• Ability to make observations, examinations, evaluations, and recommendations.
• Ability to participate on projects and assist team members to implement system upgrades and enhancements.
• Strong PC skills.

Physical Requirements

• Carry and respond to a cell phone 7 days a week.
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range.
• Ability to lift 20 lbs. as may be required.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings.
• Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.

Licenses / Certifications

• None

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.