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Sr. Analyst I, Infra Stblty
@5210 Invesco (India) Private Limited - SEZ Unit
[Hiring] Sr. Analyst I, Infra Stblty @5210 Invesco (India) Private Limited - SEZ Unit
Apr 01, 2025 - 5210 Invesco (India) Private Limited - SEZ Unit is hiring a remote Sr. Analyst I, Infra Stblty. 💸 Salary: unspecified. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing problem records to ensure accuracy and data integrity.
- Perform daily reviews of problem records, including auditing newly created records, resolved records, and those breaching SLAs.
- Develop and produce periodic reports to show progress and updates on problem records.
- Conduct weekly problem review meetings to request updates for outstanding problem records.
- Attend post-major incident review meetings to gain insights on issues escalated to the Stability team.
- Proactively identify trends in problem records and collaborate with technology teams responsible for implementing solutions.
- Ensure problem records are reviewed and updated routinely.
- Frequently correspond with other technology teams to follow up on actions being taken on outstanding items.
- Maintain the known error database to ensure it is up-to-date and accurate.
Qualifications
- Basic understanding of technology processes and terminology.
- Experience with ITIL Problem management, Change management, and Incident management processes.
- Understanding of Risk Management.
- Exceptional interpersonal skills with a demonstrated ability to gain the confidence and respect of senior executives.
- Ability to generate presentations to depict metrics effectively.
- Strong critical thinking, motivational, negotiation, and relationship management skills.
- Must be both a leader and a productive team player.
- Self-motivated and detail oriented.
- Must be able to interface and coordinate work efficiently and effectively with business partners in remote locations.
- Strong analytical, organizational, and decision-making skills.
- Excellent verbal and written communication skills, with the ability to present and discuss technical information to non-technical audiences.
- Strong administrative skills with effectiveness in developing tasks and managing resources to achieve target dates.
- Proficient in PC skills, including Microsoft Office, Word, Excel, PowerPoint, and SharePoint.
Requirements
- Prior experience with ServiceNow Problem Management.
- Experience in the Financial Services Industry is a plus.
- 8+ years of relevant experience.
Education/Training
- A bachelor’s degree in information technology, Computer Science or a related field is preferred.
License/Registration/Certification
- ITIL V3/V4 Certification.
- ITIL Service Operations certification is preferred.
Benefits
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days’ Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Dress for your Day
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
