[Hiring] Specialist II, Release of Information Operations @Grow Therapy

Role Description

We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You'll be joining our remote-friendly team of ROI Specialists, reporting directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations — contributing to a team that's growing to meet the needs of an ever-expanding client and provider community.

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes.
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information.
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy.
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates.
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions.

Qualifications

• 2+ years experience in Release of Information or medical records management.
• Health information management education and/or credentials are a plus.
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers.
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences.
• Have great attention to detail and an eye for process improvement.
• Experience in mental/behavioral health and/or tech is a plus (but not required).

Requirements

• Employment Type: Full Time, Non-Exempt.
• Base Compensation: The base compensation range for this position is $25.00 - $26.44 USD per hour.
• This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company-wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self-care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre-tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub-based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.