[Hiring] Special Products Administrator I @LoanCare

Role Description

The Special Products Administrator I is responsible for supporting the review, evaluation, and processing of a variety of specialized loan-related requests in accordance with investor, client, and departmental guidelines.

• Review/evaluate requests regarding Special Products functions while following required investor and/or client procedures.
• Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Products area.
• Review internal requests and respond or escalate based upon departmental requirements.
• Assist in maintaining departmental quality standards for outgoing correspondence.
• Complete tasks within required timeframes and standards.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to work independently and multitask while maintaining a high level of organization.
• Ability to adapt to change productively.
• Analytical and problem-solving skills.
• Proficient with Microsoft Office products.
• 1-2 years of mortgage servicing experience preferred.
• Knowledge of ICE mortgage servicing systems preferred.
• Knowledge of HELOC, SCRA, or Special Loans workstations preferred.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Matching 401(k) plan and employee stock purchase plan.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$17.88 - $26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Company Description

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

• A culture that helps you thrive, with resources and support to fuel your growth.
• Flexibility to work remotely, while staying connected through virtual engagement.
• Opportunities to make a real impact in an industry that touches millions of lives.