[Hiring] Special Operations Website Specialist @Team Velocity

Role Description

At Team Velocity, the Special Operations Website Specialist (SpecOps) serves as a high-impact operational resource focused on solving complex website, process, and client challenges across the organization. This role acts as the connective tissue between:

• Regional Account Directors
• Website Performance Managers
• Account Managers
• Support
• Product
• Development teams

The SpecOps Specialist is responsible for:

• Managing escalations
• Resolving non-standard issues
• Improving operational workflows
• Supporting large-scale initiatives
• Driving solutions that enhance both internal efficiency and client experience

This is a fast-paced, highly collaborative role designed for someone who thrives in ambiguity, operates with urgency, and enjoys solving problems others cannot! This is a full-time, remote, salaried position. Candidate must reside in the Continental U.S., Eastern and Central time zones highly preferred but all welcome to apply.

Qualifications

• Equal parts operational strategist, technical problem solver, and relationship manager
• Highly organized and adaptable
• Capable of navigating competing priorities while maintaining professionalism under pressure
• Strong understanding of website operations, automotive digital marketing, and client service workflows
• Proactively identifies problems, takes ownership of solutions, and improves processes at scale

Requirements

• 3+ years professional experience in digital operations, website management, automotive marketing, or related fields
• Strong understanding of website platforms, digital marketing operations, and client support environments
• Experience managing escalations and cross-functional coordination
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• Ability to prioritize effectively in a fast-paced environment
• Proficiency with project management, ticketing, and communication tools
• Analytical mindset with strong troubleshooting capabilities
• Ability to work independently while collaborating across multiple teams
• Automotive industry experience preferred but not required

Benefits

• Competitive compensation, starting at $65,000 annually
• Quarterly bonus opportunity
• Participation in company benefit offerings including:
• Medical
• Dental
• Vision
• 401(k)/matching
• Paid vacation
• Wellness programs

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.