[Hiring] South East Asia Tour Operations Specialist @Ventura TRAVEL

Role Description

As an Operations Specialist, you play a key role in making our trips possible by:

• Owning the end-to-end ground operations of our multi-day group tours in Vietnam, Cambodia, and Laos.
• Managing multiple departures, including accommodation, transport, activities, Tour Conductors, payments, and departure logistics.
• Recruiting, training, briefing, scheduling, supporting, and evaluating Tour Conductors.
• Sourcing, negotiating, contracting, and managing suppliers while balancing quality, reliability, and cost.
• Monitoring operational KPIs, costs, supplier performance, and traveller feedback.
• Leading the response to disruptions and emergencies during tours.
• Improving and automating operational processes using AI and digital tools.

Qualifications

• Professional fluency in spoken and written English and Vietnamese.
• Hands-on ground operations experience with a tour operator or DMC operating multi-day group tours in Southeast Asia.
• Proven end-to-end responsibility for reservations, suppliers, logistics, Tour Conductors, payments, and on-tour delivery.
• Strong operational knowledge of Vietnam and ideally Cambodia and Laos.
• Demonstrated experience in supplier negotiation, contracting, cost control, and performance management.
• Experience using KPIs, reports, and operational data to improve quality, costs, accuracy, and supplier performance.
• Confident use of reservation, operations, ERP, CRM, or similar business software.
• A strong digital mindset and openness to learning how AI and automation can reduce manual work and improve operational workflows.
• Ability to manage several departures and resolve operational emergencies independently.

Requirements

• Experience working for a European tour operator or a DMC serving European tour operators and travellers.
• An existing network of trusted tourism suppliers and industry partners in Southeast Asia.
• Experience developing Tour Conductors through coaching, training, and performance management.
• Practical experience using AI or automation beyond basic prompting to analyse information, reduce manual work, or improve operational workflows.
• Additional language skills including German or French relevant to Southeast Asia.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.).
• Yearly 2-week-offsite, if we achieve our goals.
• Participation in the overall company's profits.