[Hiring] Source Document Analyst @The Cigna Group

Role Description

Join the team that helps turn client implementations into successful realities. As an O500 Source Document Analyst, you'll support the end-to-end implementation journey by reviewing and analyzing key source documents that drive accurate account installations and exceptional client experiences.

• Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista
• Review non-routine / complex issues that could cause downstream impact to client’s delivery of benefit summaries and system discrepancies to the Implementation team
• Create discrepancy reports highlighting issues that could delay client implementation of healthcare services to their employees
• Understand benefit standards across the Cigna benefit platforms for dental, vision, and medical benefit summaries and SBCs
• Ensure source documents are maintained in the document storage process
• Run comparison analysis of source documents using Cigna’s Quic Tool process
• Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process
• Attend biweekly team meetings and training huddles to assist with the implementation and preparation for client interface sessions
• Provide support for end-to-end audits to identify source document discrepancies
• Produce work fallout reports and coordinate with Benefit Summary Analyst and Quality Reviews on maintenance activity/updates as needed

Qualifications

• High School Diploma or GED - required
• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience - preferred
• 2+ years of experience working with matrix partner relationships and effectively resolving issues - required
• 2+ years of experience with multiple software and system-based applications, including database and spreadsheets - preferred
• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word) - required
• Project management experience - preferred
• Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions - required

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment.
• 401(k) plan
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.