[Hiring] Solutions Engineer, Associate @NorthAB LLC

Role Description

As a Solutions Engineer, Associate at PayTrace, you will be the technical bridge between our Sales team and our Merchants, Partners, and ISVs. You’ll dive deep into pre-sales discovery to understand unique business needs and design technical solutions that leverage the full power of the PayTrace platform. This is a junior-level role perfect for a payments professional who loves solving puzzles, explaining "how things work" to both developers and business owners, and ensuring a seamless transition from a "handshake" to a "live integration."

• Technical Sales Partnership: Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.
• Solution Architecture: Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.
• Advisory & Best Practices: Consult with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.
• The Voice of the Customer: Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.
• Seamless Transitions: Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.
• Knowledge Management: Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

Qualifications

• High school diploma or GED. We value hands-on experience and industry knowledge over specific degree requirements for this role.
• 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services).
• 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.
• The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders while remaining "technical enough" for developers.
• A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time.
• Hands-on experience with APIs (specifically JSON). Experience using developer tools like Postman to test and demonstrate functionality highly preferred.
• A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services.
• Up to 20% travel for partner visits or industry events.
• Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Education Assistance
• Paid Maternity & Paternity Leave
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account

Salary Range

Base salary of $70,000 - $80,000 plus quarterly incentive plan. Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Company Description

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands