[Hiring] Solutions Engineer @DigiCert

Role Description

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.

Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions.

Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You'll also work closely with cross-functional teams to align solutions with customer needs and organizational goals.

Expected Travel is 20-25%.

What you will do

• Customer Engagement and Technical Discovery
  • Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.
  • Lead or participate in product demonstrations, showing how solutions meet client-specific needs.
  • Translate complex customer requirements into actionable technical solutions or configurations.
  • Assist with scoping customer environments to recommend best-fit products or services.
• Solution Design and Architecture
  • Create technical documentation, architecture diagrams, and integration guides for customer engagements.
  • Deliver engaging technical presentations that deliver business value to external stakeholders and customers.
  • Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.
  • Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs.
  • Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.
  • Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.
• Cross Functional Collaborations
  • Partner with Account Executives and Customer Success Managers to align technical value with customer goals.
  • Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items.

Qualifications

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

Requirements

• 4+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software.
• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles.
• Familiarity with cryptographic principles, digital certificates, and PKI concepts.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.
• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.
• Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.
• Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef).

Soft Skills

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts.
• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking.
• Passion for continuous learning and applying innovative solutions to complex challenges.
• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus.
• Basic project management skills to accomplish role requirements.
• Strong communications, interpersonal and presentation skills, in both written and verbal formats.
• Fluency in English.

Nice to have

• Cybersecurity certifications (CISSP, GSEC, CCSP, etc.).
• Hands-on experience with certificate management and cryptographic tools.
• Familiarity with code signing, load balancers, and secure key storage.
• Understanding of SSO, SAML, OpenID authentication methods.
• Strong analytical and problem-solving skills with a proactive security mindset.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage.
• Retirement savings programs with company matching (401(k) or RRSP).
• Generous paid time off, including holidays, and vacation.
• Paid parental leave and family support benefits.
• Life and disability coverage.
• Flexible spending and health savings options (where applicable).
• Health and wellness support, including gym reimbursement and wellness programs.
• Employee Assistance Program with 24/7 confidential support for employees and families.
• Education assistance and professional development opportunities.
• Access to LinkedIn Learning and continuous learning resources.
• Employee referral bonus program and additional company perks and discounts.
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues.
• Business travel insurance and global employee support programs.