[Hiring] Solutions Engineer @Spellbook

Role Description

As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey:

• Resolving setup and authentication issues
• Answering security and data privacy questions with confidence
• Connecting integrations for mid-market and enterprise customers
• Assuring prospective customers that Spellbook fits securely into their practice

This role is fully remote and open to candidates located in Canada.

Responsibilities

• Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
• Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly.
• Field technical support, security, and data privacy questions from prospects and customers.
• Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders.
• Connect and configure existing integrations for mid-market and enterprise customers.
• Support large-scale document and data migrations for new and prospective customers.
• Provide front-line fixes for bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution.
• Support technical demonstrations and proofs of concept that address prospects' unique business objectives.
• Work cross-functionally with IT to complete RFPs and security questionnaires as part of the sales cycle.
• Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
• Become a product expert across the Spellbook platform and understand the competitor landscape.
• Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.

Qualifications

• 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.
• Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and the ability to articulate their business benefits with confidence.
• Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.
• Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.
• Familiarity with large-scale document and data migrations.
• Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.
• Strong ability to understand customer pain points and position solutions that meet their needs.
• A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.
• Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.
• Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.
• Must be legally entitled to work in Canada.

Nice to Haves

• Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings.
• Familiarity with the legal tech space, understanding its unique challenges and opportunities.
• Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results.
• Experience delivering product demonstrations and technical presentations to business and technical stakeholders.
• Experience deploying or administering Microsoft 365 / Word add-in environments.
• Comfort using AI tools responsibly to support tasks such as research, drafting, or data review.

Benefits

• Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done.
• Access our company-paid group benefits for you and your family, with $1,000 towards mental health support.
• Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year.
• Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows.
• Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee.