[Hiring] Solutions Architect and Technical Account Manager @Invidi Technologies Corporation

Role Description

Your primary role is as a Solutions Architect (SA) and Technical Account Manager (TAM) for LATAM customers. A client-facing and technical and business professional working to meet deadlines with responsive and prompt turnaround times.

• Support pre-sales activities with technical presentation, remote and in-person meetings, solutioning.
• Pro-actively work with customers or partners to define their success criteria, help them configure and launch our solutions, oversee improvements, and continue meeting with the customer periodically through regular success checkpoints.
• Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
• Support deployment of POC, Lab and Production for new customers.
• Ability to evaluate new technologies and provide recommendations to stakeholders.
• Develop an understanding of each customer, both business and technically, to enable efficient and customer specific solutions.
• Work closely with external partners as well as internal teams such as Project Management, Production Support, Product, and Development.
• Partner with internal stakeholders and external customers across multiple countries and time zones.
• Track requests and improve the quality of solutions provided to the customers.
• Relay customer requirements to internal teams.
• Evaluate the criticality of a given need or problem; isolate and escalate any deemed problem within the company.
• Proactively provide customers with quick, knowledgeable, and personal replies over e-mail and phone.
• Meeting with customers may require occasional travel.

Qualifications

• 4 - 6 years of experience as Solutions Architect and/or Ad-tech Technical Account Manager.
• Experience with Android TV and Live TV applications.
• Experience with digital video advertising and Ad Decision Systems.
• Experience with streaming video formats including manifest manipulation and streaming protocols: MPEG2, MPEG4, MPEG-DASH, Apple HLS.
• Ability to understand deep technical issues, including getting hands-on, as well as understanding customer business needs.
• Creativity to imagine innovative solutions tailored to each customer.
• Must have both oral and written communications skills in Spanish and English.
• Hands-on troubleshooting skills.
• Knowledge of video technologies and transport over Satellite, IP and QAM; DVB, CDN, MPEG compression, Video QA, and Encryption is desired.

Physical Requirements

• INVIDI is a conscious, clean, well-organized, and supportive office environment.
• Prolonged periods of sitting at a desk and working on a computer are normal.

Salary Range Disclaimer

Salary is commensurate with experience, skills, and education. Competitive compensation and benefits comply with the local country labor compliances.

Equal Opportunities and Accommodations Statement

INVIDI is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. INVIDI is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Human Resources by email at [email protected] at least one week in advance of your interview.

Note: Final candidates must successfully pass INVIDI’s background screening requirements. Candidate must be based in Latin America. Ready to join our team? Apply today!