[Hiring] Solutions Architect @Shift Paradigm

Role Description

Shift is seeking an experienced Solutions Architect to lead the design and delivery of enterprise-scale customer experience platforms spanning marketing technology and CRM ecosystems. This role architects how content, personalization, customer data, and sales and service processes work together across a client’s technology landscape. Adobe Experience Cloud is a core pillar of this ecosystem, but the role is not Adobe-exclusive: it also covers Salesforce and other CRM platforms, the processes they support, and the integration architecture that connects them. The ideal candidate translates business goals into scalable, multi-platform technical architectures and leads cross-functional teams through modernization initiatives spanning cloud migration, personalization, analytics, experimentation, CRM process design, and composable architecture.

What You'll Accomplish

• Architect enterprise customer experience solutions that span marketing technology and CRM, with Adobe Experience Cloud as a key—but not exclusive—pillar of the platform strategy.
• Design end-to-end customer data and process flows across CRM (e.g., Salesforce) and Adobe Experience Cloud, ensuring consistent customer profiles and journeys across systems.
• Translate client business goals into scalable, secure technical architectures spanning content management, personalization, analytics, customer data, and CRM-driven sales and service processes.
• Evaluate and recommend the right platform or tool for a given capability based on client needs, rather than defaulting to a single-vendor solution.
• Lead cross-functional teams through modernization initiatives, including cloud migration, composable architecture adoption, CRM process redesign, and platform consolidation.
• Design integration architecture (APIs, iPaaS such as MuleSoft, and event-driven patterns) connecting CRM, MarTech, DAM, and analytics platforms.
• Guide integration of Adobe Assets and Dynamic Media, and CRM content/asset workflows, into modern authoring and delivery experiences.
• Serve as a technical advisor on multi-million-dollar digital transformation engagements, partnering with client stakeholders, delivery teams, and Adobe and Salesforce (or equivalent) account teams.
• Establish and evangelize architectural best practices, reusable patterns, and governance standards across engagements and across platforms.
• Mentor engineers and consultants on multi-platform architecture and implementation patterns.

Qualifications

• 8+ years of experience designing and delivering enterprise-scale customer experience platforms, spanning both marketing technology and CRM ecosystems.
• Deep, hands-on architecture expertise with Adobe Experience Cloud (AEM as a Cloud Service, Edge Delivery Services, Adobe Experience Platform, Customer Journey Analytics, Adobe Target, Real-Time CDP, Launch/Web SDK, Assets & Dynamic Media).
• Hands-on architecture experience with Salesforce (e.g., Sales Cloud, Service Cloud, Marketing Cloud/Account Engagement) or a comparable CRM platform.
• Experience designing integration architectures that connect CRM, MarTech, and data platforms, including APIs, iPaaS (e.g., MuleSoft), and event-driven architecture.
• Demonstrated ability to evaluate and recommend the appropriate platform or tool across a multi-vendor marketing and CRM technology landscape based on client needs.
• Demonstrated experience leading complex, multi-platform implementations for large, enterprise, or Fortune 500 organizations.
• Strong ability to translate business requirements into technical architecture and communicate architectural decisions to both technical and executive stakeholders.
• Experience leading cross-functional teams through cloud migration, modernization, CRM process design, and composable architecture initiatives.
• Excellent communication, presentation, and client-facing consulting skills.

Bonus Qualifications

• Salesforce certifications (e.g., Application Architect, System Architect, or platform-specific certifications) in addition to Adobe product certifications (e.g., AEM, AEP, Target, Launch).
• Experience with Marketo or other marketing automation platforms.
• Experience with MuleSoft or other integration/iPaaS platforms.
• Experience with additional CRM or MarTech platforms (e.g., Microsoft Dynamics, HubSpot).
• Experience in a consulting or systems integrator environment supporting multiple concurrent client engagements.
• Familiarity with composable / MACH architecture principles.
• Experience contributing to Adobe or Salesforce partner communities, thought leadership, or solution accelerators.

Compensation & Benefits

• The anticipated salary range for this remote role is $165,000 to $180,000 USD. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.
• In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.