[Hiring] SolarCorps Service Operations and Maintenance Fellow @GRID ALTERNATIVES

Role Description

GRID Alternatives’ SolarCorps Fellowship Program is an opportunity for highly motivated and enthusiastic community members to join GRID Alternatives for an 11-month paid service term. In this position, you’ll gain valuable experience in the renewable energy and non-profit industries while making significant contributions to communities most impacted by environmental and economic injustice!

The SolarCorps Service Operations and Maintenance (O&M) Fellow will work directly with the O&M Service Manager to ensure the long-term health and performance of our clients' solar systems. This position offers a comprehensive introduction to solar asset management, focusing on:

• Remote system monitoring
• Technical triage
• Operational coordination

While the role is primarily remote and centered on managing system data and service cases from a digital workspace, there may be occasional opportunities to participate in solar installations and site visits.

• Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff.
• Work closely with GRID regional staff and partners to facilitate service case completion.
• Update service case information.
• Identify opportunities to make improvements to service processes.
• Contribute to internal documentation.
• Develop client-facing education materials.

Qualifications

• Must be 18 years or older.
• 11-month commitment.
• Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care, and tact.
• Ability to learn and retain new concepts and technology quickly.
• Comfortable being part of a remote team.
• Strong organizational, multi-tasking, and decision-making skills.
• Proficient computer skills, Google Suite and/or Microsoft Office.
• Interest in and enthusiasm for renewable energy, community development, green jobs, and/or helping families and communities in need.
• When working remotely, you must have access to a reliable internet connection. GRID will provide a laptop, charger, headset when remote working is required.

Requirements

• Fluency in Spanish (preferred).
• Knowledge of electricity principles and solar technology (preferred).
• Experience with basic statistical analysis and reporting (preferred).

Benefits

• Standard Fellowship Compensation: Hourly pay of $21.40 per hour.
• Fellows who complete 1700 hours with GRID and complete their contracted term of service will be eligible for a $3,000 cash end of term award.
• Standard Fellowship Benefits: Medical, Dental, Vision/Eye Care insurance.
• 5 weeks paid time off (PTO).
• 13 paid holidays.
• Commuter Checks.
• 403b Retirement Plan.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• STD, LTD, and AD&D insurance.