[Hiring] Social Intelligence & Platform Operations Analyst @Centene Corporation

Role Description

This role is responsible for leading day-to-day social listening, monitoring, and intelligence efforts while supporting the operational backbone of social media platforms and related tools. This role blends high-judgment analysis with hands-on execution, detecting and assessing reputational risk across digital channels and translating fragmented signals into clear, actionable insights for the business.

• Conducts enterprise-wide social listening and monitoring across platforms for corporate, brand, executive, and priority initiatives, including real-time issue detection, prolonged monitoring, and ad hoc requests from key stakeholders.
• Monitors and synthesizes conversations across social, media, forums, blogs, video, and emerging platforms—including manual and native approaches—to assess credibility, scale, trajectory, and potential impact of issues.
• Leads crisis and risk intelligence workflows, including escalation protocols and confidence-based assessments, delivering clear, leadership-ready insights on relevance, speed of spread, and recommended actions.
• Produces recurring and ad hoc intelligence reports, dashboards, and executive briefs that translate complex data into actionable insights, while partnering with Communications and Marketing to contextualize trends and sentiment shifts.
• Serves as subject-matter expert and administrator for social listening platforms (e.g., Meltwater, Emplifi), designing and maintaining queries, alerts, and dashboards while evaluating coverage gaps and informing roadmap decisions.
• Establishes scalable monitoring frameworks that balance centralized oversight with state-level enablement, reducing duplication and mitigating enterprise risk.
• Supports operational management and vendor coordination for social listening and social media platforms, including updates, renewals, roadmap awareness, and troubleshooting in partnership with internal teams.
• Delivers training, onboarding, and ongoing enablement for social listening tools, maintaining documentation and best practices to ensure consistent and effective usage.
• Supports governance and operations of enterprise social media platforms, including access controls, permissions, compliance alignment, and maintenance of inventories, documentation, and audit-ready processes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree required
• 3+ years experience in social listening, social media operations, digital intelligence, media monitoring, or a related field required
• Hands-on experience with social listening, media intelligence platforms such as Meltwater, Emplifi, or comparable tools.

Requirements

• This position is remote within the United States with up to 10% travel required.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules