[Hiring] Social Impact Solution Coordinator @Serco Plc

Role Description

We are looking for an organised and proactive Social Impact Solutions Coordinator to support our social value activity across a busy pipeline of bids. This is an excellent opportunity for someone who already has some knowledge of social value and is keen to build a long-term career in the field.

You will provide the organisation, coordination and information management that allow our Social Impact Solution Managers to focus on developing high-quality social value solutions. Working across several bids and activities at the same time, you will keep plans, deadlines, documents, evidence and stakeholder contributions on track.

• Maintain the social value bid pipeline, trackers, calendars and document libraries.
• Coordinate meetings, reviews, deadlines, stakeholder inputs and approvals across multiple bids.
• Prepare agendas and supporting papers, record decisions and actions, and follow up contributors.
• Help review customer requirements, PPN 026 criteria, Social Value Model requirements and evaluation instructions.
• Identify incomplete or conflicting information and escalate issues clearly.
• Coordinate contributions from bid teams, operational colleagues, Finance, Commercial, Procurement and social value specialists.
• Support the drafting, proofreading and formatting of social value bid responses, implementation plans and presentations.
• Maintain accurate records of commitments, measures, owners, costs, risks, dependencies and evidence requirements.
• Support engagement with community organisations and external delivery partners.
• Maintain libraries of case studies, policies, statistics, certificates and approved bid content.
• Support bid governance activity, including reviews, feedback, actions and audit trails.
• Coordinate the handover of successful social value commitments into mobilisation and contract delivery.
• Collate delivery data and evidence to demonstrate progress against contractual commitments.
• Identify opportunities to improve templates, trackers, processes and ways of working.

Qualifications

• Experience in coordination, administration, bid support, project support, PMO or a similar role.
• Some knowledge of social value, ESG or responsible business, alongside a clear desire to progress within this field.
• Excellent organisational skills and the ability to manage competing deadlines across several bids or projects.
• Strong attention to detail, including document control, record-keeping, proofreading and quality checking.
• The confidence to request information, follow up actions and constructively challenge incomplete or inconsistent contributions.
• Strong written and verbal communication skills.
• The ability to build effective relationships across different teams, seniority levels and external organisations.
• Good Microsoft 365 skills, particularly Word, Excel, PowerPoint, Teams and SharePoint.
• The ability to handle commercially sensitive information and maintain accurate audit trails and approval records.
• A proactive, dependable and service-focused approach.
• The ability to work independently within agreed parameters and recognise when an issue needs to be escalated.
• Knowledge of PPN 026, the Social Value Model, public procurement or social value measurement would be beneficial.

Benefits

• Flexible working considered.
• Pension – 6%.
• Chance to contribute to innovation in the public services.
• A company passionate about diversity and inclusion.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations.
• A safe and supportive culture.