[Hiring] SOC Service Delivery Manager @Logicalis

Role Description

The SOC Service Delivery Manager serves as the primary customer success leader for assigned Managed Security Services customers and is accountable for service performance, security governance, customer health, adoption, incident communications, and value realization. The role translates cybersecurity operations into meaningful business outcomes by building executive relationships, proactively managing customer health, and helping customers realize value from their partnership with Logicalis.

The role connects customers with Security Operations teams and aligns technical delivery with business priorities, security objectives, contractual commitments, and desired outcomes. The SOC Service Delivery Manager partners with SOC analysts, security engineers, solution architects, Account Executives, Customer Success leaders, and customer stakeholders to strengthen customer confidence, improve security outcomes, and support retention and long-term partnership success.

Qualifications

• Bachelor’s degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience.
• 5+ years of experience in managed services, customer success, service delivery management, cybersecurity services, technical account management, consulting, or a related customer-facing technology role.
• Experience working within Managed Security Services, a Security Operations Center, an MSSP, or a cybersecurity-focused service organization is strongly valued.
• Experience owning strategic customer relationships, leading governance discussions, and aligning service delivery to customer business priorities and outcomes.
• Experience coordinating cross-functional technical teams and managing critical incidents, customer escalations, recurring service issues, and service improvement activities.
• Working knowledge of cybersecurity principles, SOC processes, incident response, security service delivery models, and service-level management.
• Broad familiarity with SIEM, EDR/XDR, MDR, vulnerability management, cloud and network security, Microsoft Sentinel, Splunk, Cisco XDR, and Microsoft Defender technologies.
• Ability to interpret and communicate security operations measures such as acknowledgment, detection, response, notification, escalation, alert, and remediation performance without serving as the technical investigator.
• Experience presenting complex technical and operational information to executive, business, and technical audiences.
• Ability to apply practical, risk-based service management controls in a flexible, high-accountability model without relying on rigid or process-heavy frameworks.
• Proficient use of Microsoft Office applications.
• ITIL Foundation or a comparable service management certification.
• Relevant security certifications such as CompTIA Security+, CISSP, CISM, Microsoft SC-900, SC-200, or SC-100.
• Relevant project management, cloud, security, or service delivery credentials.

Requirements

• Demonstrated ability to build rapport, establish credibility, and earn trust with executive, business, security, and technical stakeholders.
• Strong customer-success orientation and commitment to improving customer outcomes, confidence, and experience.
• Ability to translate cybersecurity events, technical findings, operational performance, and risk into clear business discussions and recommendations.
• Ability to balance strategic relationship ownership with disciplined operational execution.
• Exceptional written, verbal, presentation, and executive communication skills.
• Strong analytical, problem-solving, root cause analysis, and stakeholder management skills.
• Ability to maintain composure, exercise sound judgment, and lead communications during critical incidents and escalations.
• Ability to influence cross-functional teams, drive accountability without direct authority, prioritize competing demands, and operate effectively in a fast-paced environment.

Benefits

• Salary Compensation Range: $90,321 to $122,000/yr plus bonus.

Company Description

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.