[Hiring] Small Commercial Market Consolidation Consultant @The Hanover Insurance Group

Role Description

The Market Consolidation Consultant (MCC) drives operational excellence and strengthens agency partnership by managing the lifecycle of engagement for book consolidation programs. Responsible for independently managing and ensuring success of multiple book consolidations at a time. Additionally, this role leads monitoring of overall performance of the book consolidation performance, and development of remediation plans with field leadership ensuring seamless collaboration, enhanced agency performance, revenue growth, and client satisfaction.

• Independently drive execution and analyze the monthly delivery of Small Commercial consolidations, collaborating with cross-functional stakeholders (internal and external) to ensure timely execution and alignment with operational best practices to drive highest conversion rates.
• Produce structured documentation and develop presentations to communicate insights, recommendations, and progress to internal stakeholders and agency leadership.
• Through collaboration with stakeholders, ensure all key activities are executed with timeliness and maximize premium yield and profitability.
• Responsible for the overall performance of their assigned consolidations and escalating issues and trends to senior roles in the team.
• Take actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.
• Monitor book performance, and step in when necessary to find the best avenues for improvement or facilitate discussions to end consolidations sooner if a path for improvement is not found.
• Present and facilitate some of CL’s most important discussions with our largest and most profitable agents, allowing for a tactful and consultative approach that helps navigate and influence leaders.
• Ensure agency compliance with application and declaration submission schedules.
• Responsible for providing professional, timely, and accurate responses to our agents and internal field partners through multiple avenues of communication including e-mail, phone, and virtual presentations.
• Deliver strategic presentations for our agency-facing meetings.

Qualifications

• Typically requires 5+ years of industry experience particularly in sales, underwriting, operations.
• Strong analytical, communication, and relationship management skills.
• Ability to influence without authority and manage multiple priorities effectively.
• High level of accountability within a production environment.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)