[Hiring] Small CL Underwriting Director @The Hanover Insurance Group

Role Description

The Small Commercial Underwriting Director is an experienced leader that demonstrates mastery of financial acumen, strategy development, leadership, and execution. The Director is expected to have broad influence/impact and is able to create followership amongst field and senior leadership. This includes being a thought partner in analyzing trends and developing regional strategy, maintaining profitability of the book, implementing and executing projects, actions, and assisting with agency management. The Director is able to attract, retain, engage, mentor and develop talent, including other managers.

In this role you will:

• Expertly monitor the achievement of Small Commercial Lines results including growth, profit, quality, and service metrics leveraging data and analytics resource and reporting.
• Take lead in developing underwriting strategy and clearly articulate and align this strategy to direct reports to show impact and results.
• Manage multiple supervisors and managers and drive territory results through these leaders.
• Ensure workflows are followed appropriately and within established timelines; identify and recommend workflow enhancements to improve team results.
• Interact with leadership, fellow team members, field leadership, RE’s, RVP’s, SCSM’s to ensure responsibilities are being met.
• Collaborate with State Management and Home Office UW team regarding performance and strategy execution.
• Recommend enhancements and ideas for improvement to results where applicable, communicate, and implement within team.
• Participate in State Management, including playbook development, rate reviews and development of underwriting strategy.
• Plan and implement portfolio management projects/actions along with monitoring execution and success.
• Set underwriting goals and development plans aligned with business strategies and individual development needs; conduct annual performance reviews for direct reports based on these goals.
• Handle underwriting referrals from team within assigned authority level.
• Lead and participate in quality audits/file reviews including action plans monitoring work and development of team members.
• Manage underwriter performance on a consistent basis across direct reports including Team Leads and Managers.
• Lead team meetings and participate in other business unit or organizational meetings as directed.
• Work with AVP/VP on resource allocation needs and underwriter assignments.
• Consult with AVP/VP on employment, termination, and disciplinary action recommendations; execute agreed upon employee actions.

Key Measures of Success:

• Attainment of Small CL unit growth, profit, business mix, agency management and service/responsiveness metrics.
• Development of team members as measured by quality reviews, service metrics and overall feedback from external customers such as agents, SCSMs, Field Leadership and Home Office staff.
• Participation on project teams and implementations focused on the broader improvement of the organization.
• Talent acquisition, development, and retention.

Qualifications

• Bachelor’s degree preferred and 8+ years of applicable new business or renewal underwriting experience including proven results in production, service, and quality metrics.
• Prior leadership experience required.
• Expert knowledge of Small Commercial strategies, products, and capabilities as well as demonstrates a familiarity of other Hanover franchise capabilities.
• Consultative resource to drive Small Commercial strategies across the enterprise.
• High-level proficiencies in underwriting execution and makes appropriate decisions within own underwriting authority and independently sets account strategy, occasionally partners with manager to set account strategy.
• Ability to create a consensus on accounts.
• Ability to consistently work independently.
• Seeks out, builds, fosters, and maintains productive relationships, builds internal network and uses influencing skills to achieve goals.
• Excellent time management: demonstrates ability to effectively prioritize and balance leadership role with territory assignment.
• Proactive and Accountable; takes ownership and responsibility for actions and outcomes, performance, and development.
• Show progress towards next level of leadership by developing people and team management skills.
• Demonstrates a positive attitude.
• Accepts feedback well.
• CPCU designation preferred or currently being pursued.

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)