[Hiring] Site Reliability Engineer 2 @Granicus India

Role Description

Granicus is seeking a Site Reliability Engineer 2/3 (SRE) with strong AIOps, automation, and AI proficiency to modernize reliability engineering through observability, intelligent incident response, and responsible AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting traditional, cloud-native, and AI/ML-powered workloads. The role will also help operationalize AI-enabled SRE practices.

• End-to-end reliability for production systems: on-call, incident response, postmortems, SLO/SLI ownership
• Building and maintaining observability pipelines (metrics, logs, traces) with AI-assisted anomaly detection
• Designing automation that reduces toil with a clear bias toward AI-augmented runbooks
• Driving alert-noise reduction using correlation/ML techniques
• Partnering with engineering teams to embed reliability and AI-assisted diagnostics into the SDLC
• Demonstrated production use of LLMs/AI agents for SRE workflows
• Experience building or integrating AIOps capabilities
• Working knowledge of prompt engineering for operational use cases
• Comfort evaluating AI output critically
• Familiarity with agentic frameworks or MCP-style tool integration
• Understanding of the risk surface of AI-in-production

Qualifications

• 4+ years of experience in SRE, AIOps, or production engineering in large-scale, cloud environments
• Strong expertise in Linux/Unix, networking, distributed systems, and cloud platforms (AWS/Azure/GCP)
• Expert in ELK/OpenSearch
• Hands-on experience in logs, metrics, and tracing
• Solid understanding of incident management, RCA, SLOs, and operational best practices
• Good understanding of AIOps
• Experience with Infrastructure as Code tools such as Terraform, Ansible, or similar

Requirements

• Ability to implement AIOps integrations across observability tools, ITSM/ticketing systems, ChatOps, CMDB/runbook repositories, and automation platforms
• Experience measuring AIOps effectiveness through operational KPIs

Benefits

• Remote work flexibility
• Diverse and inclusive team culture
• Opportunities for learning and growth

Company Description

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

• Served 5,500 federal, state, and local government agencies
• More than 300 million citizen subscribers
• Comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services
• Recognized on the GovTech 100 list over the past 5 years