[Hiring] Services Specialist @GE Vernova

Role Description

The purpose of this role is to perform the Turnkey installation/termination of all electrical conduit, SS tubing, power/communication cabling and hardware from customer XFMR cabinet to the GE Monitoring and Diagnostic products. Will require delivering quality onsite and remote service support to customers' questions or concerns.

Roles and Responsibilities

• Perform installation and service work on state-of-the-art transformer monitoring equipment.
• Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams.
• Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level.
• Liaise effectively with customers in job planning, execution, follow-up, and sales support, and internally with various teams to ensure process excellence.
• EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices.
• Act as a primary technical resource for on-site work and lead in resolving engineering and product issues.
• Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types.
• Provide both external and internal timely, accurate, professional reports.
• Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards.

Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with 5 years of experience in Field Services and Maintenance).

Requirements

• Minimum of 2 years of advanced experience in the Services & On-Site Services.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage.
• Access to a Health Coach, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.
• Access to Fidelity resources and planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability insurance.
• Life insurance.
• Paid time-off for vacation or illness.
• 12 paid holidays.
• Permissive time off.