[Hiring] ServiceNow CMDB Administrator @NTT DATA Services

Role Description

The ServiceNow CMDB Administrator is responsible for maintaining the integrity, governance, and operational effectiveness of the Configuration Management Database (CMDB). This role ensures accurate configuration item data, supports Service Mapping and Discovery initiatives, and enables ITSM and Asset Management processes through reliable configuration management practices.

• Administer and maintain the ServiceNow CMDB and data model.
• Manage CMDB governance, standards, and data quality processes.
• Monitor Configuration Item (CI) accuracy and compliance.
• Support Discovery, Service Mapping, and CMDB integrations.
• Maintain CI classes, relationships, and identification rules.
• Perform audits, reconciliation, and remediation activities.
• Develop CMDB dashboards and health reports.
• Collaborate with infrastructure and application teams.
• Support ITSM and Asset Management processes using CMDB data.
• Troubleshoot CMDB issues and drive continuous improvement.

Qualifications

• 3+ years of ServiceNow administration experience.
• 2+ years of CMDB administration experience including:
• Knowledge of CSDM, Discovery, and Service Mapping.
• Experience with data governance and CI lifecycle management.
• Analytical and troubleshooting skills.
• Bachelor degree or equivalent experience in IT or related field.
• Experience with reporting and dashboard creation.
• Excellent communication and stakeholder management skills.

Requirements

• ServiceNow Certified System Administrator (CSA) (Required).
• ServiceNow Certified Implementations Specialist (CIS) – Data Foundations (Required).
• ServiceNow Certified Implementation Specialist (CIS) – Discovery (preferred).
• ServiceNow Certified Implementation Specialist (CIS) - Service Mapping (preferred).
• ITIL Foundation Certification (preferred).

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.