[Hiring] ServiceNow Business Process Consultant @Cook Children's Health Care System

Role Description

This role isn't about maintaining the status quo, it's about diagnosing what's broken, designing what's better, and leading the organization through the change required to get there. The Business Process Consultant serves as a strategic advisor and subject matter expert in the continuous improvement of our enterprise platforms, with a mandate to drive large-scale transformation across clinical and operational functions.

If you thrive at the intersection of process design, platform strategy, and organizational change and you can hold your own in a room with executive leadership and clinical directors we want to talk.

What You'll Do

• Process Transformation & Change Leadership:
  • Develop the enterprise-wide roadmap for process maturity.
  • Design "to-be" ecosystems that break down departmental silos and position ServiceNow as a unified engine for clinical and operational excellence.
  • Lead the organizational change management strategy for major platform transitions including cultural impact assessments and transition frameworks that protect continuity of pediatric patient care.
• Stakeholder Engagement & Advisory:
  • Facilitate high-level requirements-gathering sessions with executive leadership and clinical directors.
  • Assess competing business priorities and deliver expert recommendations on resource allocation, project feasibility, and technical alignment.
  • You're not just gathering requirements you're advising on what should be built and why.
• Enterprise Workflow Governance & Process Improvement:
  • Establish and monitor global standards for process documentation and workflow logic.
  • Audit existing platform processes to identify systemic inefficiencies and technical debt.
  • Implement a Continuous Service Improvement (CSI) framework across IT and business units.
  • Stay ahead of industry trends and evaluate emerging technologies for application in a pediatric healthcare environment.
• Advanced Data Analysis & Business Cases:
  • Analyze complex data sets and process mining logs to surface hidden bottlenecks and performance gaps.
  • Build ROI models and business cases that quantify the value of proposed changes and give leadership the data they need to make confident decisions.

Qualifications

• 4+ years of experience in business process consulting, enterprise architecture, or strategic IT leadership.
• Demonstrated proficiency in Lean Six Sigma, Kaizen, ITIL or a comparable process improvement methodology.
• Bachelor's degree in Business, Information Systems, or a related field.
• In lieu of degree: 7 years of experience plus a high school diploma.
• Experience leading organizational change management for enterprise platform implementations preferred.
• Ability to facilitate executive-level sessions and translate strategic goals into actionable process roadmaps preferred.
• Strong analytical skills with experience building ROI models and data-driven business cases.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Company Description

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.