[Hiring] ServiceNow Business Analyst @Rothe

Role Description

Rothe is seeking a Business Analyst to provide Service Management and ServiceNow Platform business analyst support for the Service Management Office (SMO) in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract.

Job responsibilities include:

• Eliciting, refining, documenting, and managing business and functional requirements.
• Facilitating working sessions with stakeholders, product owners, developers, and platform administrators to ensure clear understanding of business objectives and technical constraints.
• Developing user stories, acceptance criteria, process maps, and related artifacts consistent with Enterprise ServiceNow Platform governance.
• Supporting backlog development, grooming, prioritization, and release planning activities.
• Translating business problems into structured requirements aligned with enterprise standards, governance models, and ServiceNow best practices.
• Supporting change management activities, including communications, documentation, testing coordination, and training-related input.
• Ensuring proposed solutions maintain platform stability, usability, and compliance with enterprise architectural and governance guidance.
• Assisting with production validation, root-cause analysis, and post-deployment assessments.

Remote, hybrid, and onsite positions are available. The employee bears travel costs to the nearest NASA Center for badging and the issuance of NASA IT equipment. For a Remote or Hybrid position, the employee must have a reliable internet connection and be able to VPN into the NASA network to conduct work.

Qualifications

• Minimum Education: BA/BS in Project Management, Communications, Business Administration, or an IT related discipline.
• Minimum Experience: 6 years.

Requirements

• 6+ years of business analyst or project management experience.
• 3-5 years of business/mission (outcomes/impacts), strategic/tactical (project planning), and operational (implementation/service/product delivery) experience.
• 3-5+ years of professional experience with the ServiceNow platform.
• Strong experience working within Agile/Scrum, including managing user stories, backlog grooming, and sprint planning.
• Experience with Risk Management and best practices.
• Experience using tools for requirements gathering and implementation.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Certified Business Analysis Professional (CBAP) International Institute of Business Analysis (IIBA).
• PMI Professional in Business Analysis (PMI-PBA) (Project Management Institute).
• ITIL Certification.
• Agile Analysis Certification (IIBA-AAC) (IIBA).
• International Qualification Board for Business Analysis (IQBBA) Certified Foundation Level Business Analyst/Certified Advanced Level Business Analyst (CFLBA/CALBA).
• Exceptional stakeholder management and the ability to bridge the gap between technical teams and government customers.
• Ability to work in complex, ambiguous, and fast-paced environments.
• Strategy Management.
• Microsoft SharePoint.
• Microsoft Project.

Company Description

Rothe is an EEO/AA/Disability/Vets Employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Rothe shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).