[Hiring] ServiceNow Administrator @South Shore Health

Role Description

South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).

The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans:

• Platform administration
• A growing queue of service catalog and workflow enhancements
• Change Management maturity initiatives
• CMDB governance
• Contributions to future module implementations including Strategic Portfolio Management (SPM)

Compensation Pay Range: $87,000.00 - $127,000.00

Qualifications

• 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
• Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
• Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
• Familiarity with CMDB management, Discovery configuration, and Change Management processes.
• Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
• Ability to work independently in a fast-paced, evolving environment with limited resources.
• Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.

Requirements

• Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
• Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
• Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
• Experience with HRSD case management configuration.
• Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
• ITIL Foundation certification or familiarity with ITIL practices.

Benefits

• Remote Position
• Monday - Friday, 8am-5pm