[Hiring] ServiceNow Administrator @NTT DATA Services
ServiceNow Administrator @NTT DATA Services
All Others
Salary usd 95,918 - 22..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] ServiceNow Administrator @NTT DATA Services

3d ago - NTT DATA Services is hiring a remote ServiceNow Administrator. ๐Ÿ’ธ Salary: usd 95,918 - 222,031 per year ๐Ÿ“Location: USA

Role Description

NTT DATA is seeking a skilled and dedicated ServiceNow Administrator with a strong specialization in Software Asset Management (SAM Pro) to support the Enterprise IT as a Service (EITaaS) program. In this critical role, you will provide essential expertise to help optimize the governmentโ€™s software footprint, ensure license compliance, reduce costs, and maintain software assets, ultimately enhancing the overall efficiency of the software asset lifecycle.

  • Respond to requests and address issues related to software asset management.
  • Perform ongoing maintenance and optimize ServiceNow SAM Pro.
  • Ensure the integrity and accuracy of software asset data collected from multiple sources.
  • Manage software asset records within ServiceNow SAM Pro.
  • Support license compliance and audit readiness.
  • Collaborate with stakeholders to resolve software asset-related issues.
  • Maintain accurate software asset inventories and perform regular reviews and reconciliations.
  • Recommend improvements to optimize software usage and reduce unnecessary expenses.
  • Provide guidance on software licensing and asset management best practices.

Job Duties

  • ServiceNow SAM Pro Management & Optimization:
    • Configure, maintain, and optimize all aspects of ServiceNow SAM Pro.
    • Provide support for license reconciliation and optimization requests.
    • Administer and manage software asset lifecycles within SAM Pro.
    • Provide operational support for Publisher Packs (e.g., Microsoft, Oracle, IBM, Adobe).
    • Troubleshoot and refine SAM-related dashboards, reports, and metrics.
    • Support software contract management and link contracts to entitlements and assets.
  • Data Integration & Quality Assurance:
    • Support and troubleshoot integrations to ingest software asset data into ServiceNow SAM Pro.
    • Identify opportunities to improve data quality processes.
    • Troubleshoot and resolve data discrepancies and integration issues.
  • ServiceNow Platform Administration & Development:
    • Perform routine ServiceNow platform administration tasks.
    • Manage and troubleshoot incidents related to SAM Pro functionality.
    • Assist with ServiceNow platform upgrades and testing.
    • Develop and maintain technical documentation and user guides for SAM processes.
    • Adhere to ServiceNow best practices and ITIL framework principles.
  • Stakeholder Collaboration & Strategic Support:
    • Collaborate with IT Asset Management, Procurement, Finance, and other IT teams.
    • Provide expertise on software licensing models and SAM best practices.
    • Participate in requirements gathering, solution design, and testing phases for new SAM initiatives.

Qualifications

  • Minimum 10 years of experience in relevant duties and responsibilities.
  • Bachelorโ€™s Degree in relevant field may be substituted for 5 years of relevant experience.
  • Minimum 3 years of experience with ServiceNow platform, including administration and development.
  • Minimum 2 years of experience with ServiceNow Software Asset Management Professional (SAM Pro).
  • Minimum 1 year of experience with data integration within ServiceNow.
  • Ability to obtain and maintain a Secret clearance.

Preferred Qualifications

  • Bachelor's degree.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM).
  • Strong understanding of IT Asset Management (ITAM) processes.
  • Familiarity with various software licensing models.
  • Deep understanding of the ServiceNow CMDB and its relationship with SAM.
  • Ability to troubleshoot technical issues within ServiceNow SAM Pro.
  • Experience with scripting in ServiceNow for custom solutions.
  • Experience with REST/SOAP integrations.
  • Basic understanding of SQL and database concepts.

Benefits

  • Medical, dental, and vision insurance with employer contribution.
  • Flexible spending or health savings account.
  • Life and AD&D insurance.
  • Short and long term disability coverage.
  • Paid time off.
  • Employee assistance program.
  • Participation in a 401k program with company match.
  • Additional voluntary or legally-required benefits.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
ServiceNow Administrator @NTT DATA Services
All Others
Salary usd 95,918 - 22..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
Unlock 160,000+ Remote Jobs
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
Unlock 160,000+ Remote Jobs
ร—

Apply to the best remote jobs
before everyone else

Access 160,000+ vetted remote jobs and get daily alerts.

4.9 โ˜…โ˜…โ˜…โ˜…โ˜… from 500+ reviews
Unlock All Jobs Now

Maybe later